NFS manage the risk of delivering a flexible furniture leasing service on your behalf. We will maximise the benefits of the service for you and your tenants whilst giving you the confidence that we are delivering excellent customer service at all times.
The customer journey is designed to be easy and quick, offering tenants a delivery slot that suits them. When signing a tenant up to a property, your front line staff will be able to speak to a member of our team and confirm a delivery slot there and then, there’s no fuss and no waiting for call backs therefore minimising delays for your staff.
Below is an example of the typical customer journey from initial contact with their landlord right through to invoicing of the products