Our approach

We understand you are under pressure to deliver more and sustain current services for less, combined with the impact of Welfare Reform and Universal Credit it all makes for a very challenging environment.

There are pressures to:

  • Make sure void levels are low and that tenancies are sustainable
  • Ensure any new services have minimal impact on already stretched resources
  • Generate an income to help support front line services
  • Not commit to large amounts of capital outlay or high risk projects.

We can help overcome these pressures by providing you with an end to end furniture rental scheme with no commitment to uptake, no risk and no capital outlay which offers complete flexibility for you and your tenants and can generate an income.

How do we do this?

We provide a range of high quality products with option or fixed furniture packs available. You don’t have to commit to a minimum number of tenancies (1 or 10,000) and there is no capital investment required. You will get your own account manager and team to look after your contract and we will help you to promote the service to your tenants.

Our seamless service means we liaise with tenants from the beginning, from ordering the items through to delivery, connection and instructing customers on how to use the products. If a product needs to be repaired or replaced our experience repairs team will visit the customer to resolve the issue at no extra cost.

We will also visit if the customer wants to increase, decrease or cancel their furniture pack.

You will be provided with regular Management Information about how the service is performing at a time and format that is suitable for you.

The service is fully benefitable and will not be affected by the introduction of universal credit.

We are the only approved supplier on the Northern Housing Consortium rental furniture framework meaning access to the service is very easy without the need for your own costly and lengthy procurement exercise.

Click here to find out more about our service, what other organisations who use the service think and how tenants have benefited.